Exchange & Return Policy

At Hemara Jewels, we do not offer returns or refunds. We only offer exchanges for eligible products, subject to the conditions mentioned below.

Please read this policy carefully before requesting an exchange.

Exchange Period

All exchange requests must be raised within 24 hours of receiving your order.
Any exchange request made after 24 hours of delivery will not be accepted.
The 24-hour period starts from the time your order is marked as delivered.

To be eligible for an exchange:

The product must be unused and unworn.
The product must be in its original condition.
All original tags must be attached and intact.
The original invoice must be available.
The original packaging must be intact and returned with the product.
The product must not have any scratches, stains, damage, alterations or signs of wear.
Any embellishments, stones or other detailing on the jewellery must be in their original condition.
All products, accessories or complimentary/free items received with the order must be returned along with the product being exchanged.

An ₹80 reverse logistics charge is applicable for every approved exchange request.

This charge is applicable once per entire order, regardless of how many products are being exchanged from that order.

If you receive a product that is damaged, defective or different from the product you ordered, please contact us within 24 hours of delivery.

For any damaged, defective or incorrect product claim, a complete 360° unboxing video is mandatory.

The video should be continuous and clearly show the entire unboxing process.

Without a valid 360° unboxing video, we may not be able to accept or process a claim for a damaged, defective or incorrect product.

If the claim is approved, a replacement/exchange will be arranged. No refund will be provided.

An exchange cannot be processed if:

The exchange request is made after 24 hours of delivery.
The product has been used or worn.
The product has been damaged due to misuse or improper handling.
The product has been altered, modified or repaired.
The original tags are missing or removed.
The original invoice is missing.
The original packaging is missing or damaged beyond reasonable condition.
The product has scratches, stains or other signs of use.
Any product, accessory or complimentary/free item from the original order is missing.
The product is sent back without prior approval from Hemara Jewels.
A required 360° unboxing video is not available for a damaged, defective or incorrect-product claim.
The product does not meet any of the eligibility conditions mentioned in this policy.

If you wish to exchange an eligible product, please contact Hemara Jewels Customer Support within 24 hours of receiving your order.

Please keep the following information ready:

Our customer support team will review your request and, once approved, guide you through the exchange process.

Please do not send any product back before receiving confirmation from Hemara Jewels.

Please note that Hemara Jewels does not offer returns or refunds.

If your product qualifies under our exchange policy, we will provide an exchange/replacement after the request has been reviewed and approved.

All exchange requests are subject to the conditions mentioned in this policy.